Customer Service Representative

Company: American Waterworks
Location: Rochester
Posted on: February 1, 2025

Job Description:

Description:American Waterworks, a regional leader in the foundation repair and foundation industry, is looking for a Customer Care Specialist to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks, we also redefine for our employees. We want our employees to know that they are the most valuable to us and to experience success in a way they never imagined for themselves.The Customer Care Specialist is the primary contact with our customers, potential customers, and other parties for setting sales appointments leads, scheduling annual maintenances and service opportunities, scheduling installations, and following up on a variety of issues.ESSENTIAL JOB FUNCTIONSRepresent us by answering calls, setting service and sales appointments, scheduling production installations, and following up with customers on various issuesProvide tactical support to other departments of the companyKeep customer records and database currentCommunicate with customers to ensure their satisfaction with our workProvide customers with a remarkable experiencePurpose, Mission, ValuesOne TeamShow upDriven to be the bestBenefitsCompany paid vision, dental, short-term disability and life insuranceHealth insurance and 50% employer paid premium401(k) with company match7 paid holidaysAccrued vacation timeRequirements:Knowledge of customer service principles and practices.Exceptional telephone and interpersonal skillsSkill in operating a personal computer and programs.Ability to detect/recognize information in written materials and on computer screen 75-100% of time.Ability to perform accurate data entry.High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.American Waterworks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.If you need assistance or an accommodation due to a disability, you may contact us at accommodations-HR@AmericanWaterworks.com or you may call us at 800-795-1204PIeaa81345e50a-25660-36439831

Keywords: American Waterworks, La Crosse , Customer Service Representative, Hospitality & Tourism , Rochester, Wisconsin